Connect802 is a nationwide wireless network equipment reseller providing system design consulting, equipment configuration, and installation services.

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TRAC - Tactical
Remote Analysis
Consulting Services

Remote Wireless LAN Monitoring, Management
and Troubleshooting
with Network Operation's Center
24X7 Support Capabilities

Wireless and Wired Network Protocol Analysis for Network Troubleshooting, Evaluation of AirMagnet Coverage Data, and Remote Troubleshooting

Wired and Wireless Packet-Level Analysis Expertise, Wi-Fi Design and Consulting Experience- "We've Got You Covered!"

What is "TRAC"?

TACTICAL - "An approach taken to achieve a specific objective or to solve a specific problem"

TRAC provides a framework for the delivery of solutions to wireless network problems (and their wired network relationships).

REMOTE - "Situated at some distance away; operating or controlled from a distance"

TRAC gives you the resources of an experienced Connect802 engineer working from their desk with data, signal coverage maps, protocol analysis capture files, configuration files and documents that you've provided. Connect802 can work with you by setting up a remote control web conference session to interact in real time with your wireless LAN controller, router, visitor access gateway or other equipment and to participate in virtual conferencing with your team.

ANALYSIS - "The process of studying the nature of something or of determining its essential features and their relations"

TRAC services that Connect802 provide focus on isolating and describing a problem or evaluating and correlating data or information that you provide as part of a troubleshooting or network analysis effort.

CONSULTING - "To give professional expert advice or guidance"

TRAC services focus on providing you with answers or assessments of your data. You save the time and expense of having a Connect802 engineer dispatched to your site but you maintain the advantage of our experience and expertise.

Remote Support for Your Wireless Network

24X7 Network Monitoring
with Remote Diagnostics and Management

Connect802 can design, provision, configure and install wireless LAN systems that include 24X7 network monitoring and complete remote management and diagnostic capabilities.




There are numerous Ethernet and wireless protocol analyzers in use that serve as test and analysis troubleshooting tools for wired 802.3 Ethernet LAN's as well as 802.11 wireless LAN's. Connect802 Corporation can also make specialty protocol analyzers and other analysis and monitoring test equipment and remote probes available as part of a Connect EZ Platinum Turnkey Wireless LAN Bundle or as a single-item sale. Wireless networking data packets can be captured, decoded, and categorized for network troubleshooting, analysis, security auditing, and capacity planning.

Even with the advanced expert system technology that many of these tools provide it's still common for a network support engineer to look at the output and be unsure as to what all the cryptic information really means. To maximize the investment in protocol analysis equipment and software Connect802 provides the Tactical Remote Analysis Consulting (TRAC) service. With TRAC you capture packet traces using a wireless protocol analysis tool. Connect802 can provide these types of analysis tools or in many cases they may already be available. The trace files are then sent in for evaluation by our engineers. You receive a report detailing our findings and we'll work with you to understand what's happening in your 802.11 environment. The TRAC service can be used for wired Ethernet protocol analysis as well. Challenging network problem? We've got you covered! 

Connect802 and the Protocol Analysis Industry

At Connect802 we are part of the history of the protocol analysis industry. Anita Lenk, VP of Operations and Director of Training at Connect802 was closely involved with the first industry-wide protocol analysis certification program (the Certified Network Expert / CNX certification) in the early 1990's. Joe Bardwell, Chief Scientist and President at Connect802 was selected as one of the "Service 25", a listing of 25 key, influential people in the computer service industry in 1993 for his work on standardizing protocol analysis experience criteria, also with the CNX initiative. He went on to establish the Network Analysis Expert (NAX) program for protocol analysis certification in 2002. The Connect802 team worked under contract with WildPackets, Inc. as they developed the AiroPeek NX wireless protocol analyzer and the NAX (Network Analysis Expert) protocol analysis professional certification. They also contracted to MircoTest (now part of Fluke) to serve as subject matter experts for new network analysis tool development. We have developed protocol analysis training materials for many of the major analysis tool vendors and we continue to provide expert analysis and troubleshooting consulting services across the country. 

Connect802 will help solve the wireless data system puzzle!

The TRAC Value Proposition

Why you will choose TRAC remote wireless network analysis and troubleshooting services:
You either have an issue that is deemed appropriate for remote analysis, you've captured network management information and you want "another set of eyes" to go over it, or you're focusing on reducing the costs and time commitment that would be associated with scheduling an on-site engagement.
How you will decide that TRAC Wi-Fi wireless LAN remote troubleshooting and analysis provides the best solution:

The engineering team at Connect802 are experts and remote network analysis. We utilize the same professional methods for remote configuration and screen-sharing that are used by major software and hardware companies across the country. We know how to conceptualize the realities of your network through assessment of your valid data and help you reduce the costs associated with an on-site consulting engagement.

The key deciding factors in favor of using Tactical Remote Analysis Consulting are 1) you're dealing with a situation that allows you to capture network information and upload it (as opposed to situations that demand an on-site presence) and 2) you're focusing on reducing project costs.

Where you will see the greatest value with TRAC remote network consulting:

TRAC can be a valuable addition to a larger project. For example, if Connect802 provides 802.11 Wi-Fi wireless design and consulting services for your wireless network project and, weeks later, changes in firewall policies result in problems - a quick protocol analysis trace file capture sent to Connect802 may let us immediately recognize the problem on the basis of our previous knowledge of your network. While TRAC services are an excellent way to address a new wireless LAN troubleshooting issue they have their greatest value when they're used in conjunction with a complete design and consulting project.

When you are ready to buy a TRAC Tactical Remote Analysis solution:

Are you ready to take advantage of Connect802's remote wireless LAN analysis, troubleshooting and performance assessment capabilities using Tactical Remote Analysis Consulting? Just call Connect802 and tell the receptionist the state from which you're calling. You'll be transferred to the regional sales representative for your area that will give you all the details.

Connect802 is an authorized equipment and software reseller.
Wireless Network Analysis and Signal Strength Measurement Equipment and Software Details

You may already have a wireless network protocol analyzer. You're going to need analysis and monitoring capabilities to capture data files for use with TRAC. If you don't have an analyzer, we recommend that you buy AirMagnet from Connect802. Below you'll find a number of FREE DOWNLOADS, available on the Internet, and other products that can also be used in conjunction with TRAC services.


AirMagnet Laptop Analyzer

No packet analyzer on the market today is better able to help you isolate, describe, and solve 802.11a/b/g/n Wi-Fi wireless network problems. The AirMagnet Laptop Analyzer captures data traveling in the air across a Wi-Fi wireless LAN and both decodes and charts metrics for individual conversations but analyzes the conversations in real-time using the AirWise expert system engine.

The AirMagnet product line starts with "AirMagnet Laptop", a sophisticated 802.11a/b/g/n protocol analyzer with an artificial intelligence expert system called AirWise that identifies, isolates, and describes complex low-level packet behavior. The AirMagnet Laptop Analyzer is part of an advanced suites of products that provide detailed "heat map" coverage measurements, planning, and full, distributed intrusion detection and prevention. In addition, the AirWise Expert System generates regulator compliance reports (HIPAA, FIPS, etc). and complete historical performance metrics and graphs.

Connect802 is an AirMagnet Reseller



NetStumbler WLAN Detector and Signal Monitor

NetStumbler is provided at no cost and without warranty. It is a tool for Windows that allows you to detect 802.11 networks that can be detected by most notebook computer WLAN adapters. As reported in the NetStumbler release notes, some 802.11 chipsets and drivers will report inaccurate signal strength values. A compatibility list is provided on-line.

NOTE: Although NetStumbler is a convenient, free product is is not suitable for use as a professional RF site survey tool on which a commercial Wi-Fi design will be based. While Connect802 will occasionally utilize NetStumbler to make very general "go/no-go" signal coverage determinations, other monitoring tools are always employed for final dBm coverage measurement and fee-based on-site survey work.

WiFi Hopper Advanced Signal Strength Monitor

Measure dBm RSSI Signal Strength With Many Great Measurement Features

Using only your notebook computer's 802.11 Wi-Fi adapter, WiFi Hopper will allow you to measure dBm RSSI signal strength with a Current/Best/Lowest/Average tabular presentation. The Connection Manager feature will allow you to specify the access point (and not just the SSID) to which you want to associate. This gives you the ability to PING or iPerf test to a distant access point instead of arbitrarily connecting to the "best" (i.e. closest) access point.

You'll use WiFi hopper to measure signal strength in your environment, perform propagation and attenuation testing, and save the data tables which can then be submitted to Connect802 through our on-line submission system for TRAC analysis.

WiFi Hopper is a WLAN utility that combines the features of a Network Discovery and Site Survey tool with a Connection Manager. The software download provides a 15 day feature complete trial after which WiFi Hopper will continue to measure dBm RSSI signal strength and tabulate the results but the connection manager features will be disabled.

Sporting a comprehensive arsenal of network details, filters, RSSI graphing and built-in GPS support, WiFi Hopper is invaluable for identification and advanced characterization of neighboring wireless devices.

Additionally, WiFi Hopper can connect to unsecured, WEP, WPA-PSK and WPA2-PSK networks directly from within the application. With editable network profiles and dedicated Connection Manager execution mode, WiFi Hopper can be used as a significantly more transparent replacement for Windows and manufacturer-provided wireless clients.

WiFi Hopper encompasses a feature set aimed for a wide variety of audiences including Wireless Network Administrators, Security Professionals, Programmers, QA Engineers and Power Users.

Shown above is an example of a WiFi Hopper
dBm RSSI signal strength measurement table.
Click for Additional Screen Images

Wireshark Open-Source Packet Analyzer

How Wireshark is Used With the Connect802 TRAC Service

Click the button to the left to Download the open-source Wireshark software at no cost under the GNU General Public License. Using only your notebook computer's Ethernet adapter, Wireshark can be connected to a mirror-port on the Layer 2 switch to which an 802.11 access point (or other wireless radio device) is attached. Mirrored traffic is captured by Wireshark and submitted to Connect802 through our on-line submission system for tactical analysis by our protocol analysis experts. If you have purchased an AirPcap USB wireless adapter (see next item discussed below) you can capture directly from the 802.11b/g/n 2.4 GHz wireless environment.

REMEMBER: The analysis of protocol-level behavior is an engineering skill that is developed through training, personal study, and practical field experience. Wireshark is intuitive for engineers who have prior experience using protocol analysis software. Connect802 can arrange a 2-hour on-line webinar to provide new users of Wireshark with a basic orientation and explanation of how to capture trace files for use with the Connect802 TRAC service.

Wireshark is the world's foremost network protocol analyzer, and is the de facto (and often de jure) standard across many industries and educational institutions. Wireshark development thrives thanks to the contributions of networking experts across the globe. It is the continuation of a project that started in 1998.

Wireshark has a rich feature set which includes the following:

  • Deep inspection of hundreds of protocols, with more being added all the time
  • Live capture and offline analysis
  • Standard three-pane packet browser
  • Multi-platform: Runs on Windows, Linux, OS X, Solaris, FreeBSD, NetBSD, and many others
  • Captured network data can be browsed via a GUI, or via the TTY-mode TShark utility
  • The most powerful display filters in the industry
  • Rich VoIP analysis
  • Read/write many different capture file formats: tcpdump (libpcap), Catapult DCT2000, Cisco Secure IDS iplog, Microsoft Network Monitor, Network General Sniffer® (compressed and uncompressed), Sniffer® Pro, and NetXray®, Network Instruments Observer, Novell LANalyzer, RADCOM WAN/LAN Analyzer, Shomiti/Finisar Surveyor, Tektronix K12xx, Visual Networks Visual UpTime, WildPackets EtherPeek/TokenPeek/AiroPeek, and many others
  • Capture files compressed with gzip can be decompressed on the fly
  • Live data can be read from Ethernet, IEEE 802.11, PPP/HDLC, ATM, Bluetooth, USB, Token Ring, Frame Relay, FDDI, and others (depending on your platform)
  • Decryption support for many protocols, including IPsec, ISAKMP, Kerberos, SNMPv3, SSL/TLS, WEP, and WPA/WPA2
  • Coloring rules can be applied to the packet list for quick, intuitive analysis
  • Output can be exported to XML, PostScript®, CSV, or plain text

AirPcap 802.11a/b/g/n Wireless LAN Packet Capture Solutions

The AirPcap USB Adapter
Allows Capturing 802.11 Packets

The AirPcap family is the first open, affordable and easy-to-deploy packet capture solution for Windows. All of the AirPcap offerings capture full 802.11 data, management, and control frames that can be viewed in Wireshark thereby providing in-depth protocol dissection and analysis capabilities. Per packet information is also available, such as power, hardware timestamps (in microseconds), and receive rate.



The AirPcap Adapter family includes 802.11b/g and 802.11n options for 2.4 GHz and 5 GHz capture. Connect802 is your authorized AirPcap reseller.
At Connect802 - We've Got You Covered!

Targeted Discussion Related to Wireless and Wired Network Protocol Analysis and the Application of Signal Coverage Measurement Tools for 802.11 WLAN Troubleshooting and Support

You'll find numerous Web references related to wireless LAN network protocol analysis. Below are some targeted discussions to provide you with additional perspective on how signal coverage measurement and protocol analysis can be implemented to meet your requirements for troubleshooting, post-installation verification, and wireless LAN maintenance.

When you're looking for the leading provider of network and application analysis consulting and troubleshooting solutions for today's complex networks you'll find that Connect802 has the experience and expertise you need to isolate and describe problems and provide answers when other remain confused.

Connect802 can help when you're trying to troubleshoot your network connection and you can't figure out whether manual options and local configuration settings are a problem, whether the network infrastructure is at fault, or if the problem lies in the wireless network access point, gateway or router. When 802.11 Wi-Fi wireless LANs slow down and you're trying to solve WLAN throughput and capacity problems it's the analysis of packet-level behavior that will reveal problems and provide remedies for common network issues - and uncommon ones as well!

Operation deals with keeping the network (and the services that the network provides) up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected.
Administration deals with keeping track of resources in the network and how they are assigned. It includes all the "housekeeping" that is necessary to keep the network under control.
Maintenance is concerned with performing repairs and upgrades—for example, when equipment must be replaced, when a router needs a patch for an operating system image, when a new switch is added to a network. Maintenance also involves corrective and preventive measures to make the managed network run "better", such as adjusting device configuration parameters.
Provisioning is concerned with configuring resources in the network to support a given service. For example, this might include setting up the network so that a new customer can receive voice service.
A common way of characterizing network management functions is FCAPS—Fault, Configuration, Accounting, Performance and Security.

Functions that are performed as part of network management accordingly include controlling, planning, allocating, deploying, coordinating, and monitoring the resources of a network, network planning, frequency allocation, predetermined traffic routing to support load balancing, cryptographic key distribution authorization, configuration management, fault management, security management, performance management, bandwidth management, Route analytics and accounting management.

Data for network management is collected through several mechanisms, including agents installed on infrastructure, synthetic monitoring that simulates transactions, logs of activity, sniffers and real user monitoring. In the past network management mainly consisted of monitoring whether devices were up or down; today performance management has become a crucial part of the IT team's role which brings about a host of challenges—especially for global organizations.

  • Remote Network Analysis Consulting
  • Multi-point analysis for wireless networks
  • Network analysis and support
  • Remote network management
  • IT Consultants
  • Network Consulting
  • Top IT Consulting Firm
  • Analysis of Network Performance